Last updated: October 22, 2026
ALOPY, trading as Dex Healthcare, which operates the website https://www.dex.healthcare, attaches great importance to the protection and confidentiality of your personal data, which for us is a pledge of seriousness and trust.
Our Privacy policy reflects our commitment to enforcing, within ALOPY and the Dex Healthcare group, the rules applicable to personal data protection, in particular those of the General Data Protection Regulation (“GDPR”).
In particular, it explains how and why we process your personal data when you browse our website and when you contact us.
Our Privacy policy applies to you, wherever you live, provided you are at least 18 years old, whether you are a visitor of the website https://www.dex.healthcare, a healthcare professional, a pharmacy or business partner, a journalist or investor, or a candidate for a position within the Dex Healthcare group.
If you are under the legal age set out above, you may not use our services without the prior and explicit consent of one of your parents or of the holder of parental authority, which must be sent to us by email at legal@hairdex.fr.
If you believe that we hold personal data about your children without your consent, please contact us at the address above.
We mainly process your personal data to allow you to:
Your data is collected directly from you when you contact us or simply browse our website https://www.dex.healthcare, and we undertake to process it only for the purposes described above.
However, when you voluntarily publish content on the pages we manage on social networks, you acknowledge that you are fully responsible for any personal information you may share, whatever the nature and origin of that information.
Below is a summary of the categories of personal data we process and their respective retention periods:
When the applicable retention periods expire, your personal data is irreversibly deleted and we will no longer be able to provide it to you. At most, we may keep anonymous data for statistical purposes.
Please also note that, in the event of a dispute, we are required to keep all of your personal data for the entire duration of the case, even after the retention periods described above have expired.
Our website does not collect any health data. Please do not send us any health information by email or through our contact channels.
Health data is only processed within the group’s digital clinics, such as Hairdex and Skindex, when you use their services. It is hosted on servers located in France with a certified Health Data Host (HDS), in accordance with Article L.1111-8 of the French Public Health Code, and is governed by each platform’s own privacy policy.
The applicable data protection regulations grant you specific rights that you can exercise at any time and free of charge to control how we use your data.
For a request to be taken into account, it must be made directly by you or your representative at legal@hairdex.fr.
Requests may not come from anyone other than you or your representative. We may therefore ask you for proof of identity if there is any doubt about the identity of the requester, as well as proof of representation.
We will reply to your request as soon as possible, within a maximum of one month from receipt, unless the request is technically complex or we receive many requests at the same time. In that case, the reply time may be extended to a maximum of three months.
Please note that we may always refuse to reply to any excessive or unfounded request, in particular because of its repetitive nature.
Your personal data is processed by our teams and by our technical service providers, solely to operate our website and handle your requests. Where necessary to handle your request, it may be shared with the company of the Dex Healthcare group concerned.
We check all our technical service providers before engaging them, to make sure they strictly comply with the rules applicable to personal data protection.
We also guarantee that we never transfer or sell your data to third parties or commercial partners.
Our website is hosted by Webflow, Inc., based in the United States. Some technical data (for example your IP address and connection logs) may therefore be processed outside the European Union.
In that case, and for any technical tool located outside the European Union, we make sure these transfers are governed by appropriate safeguards, such as the European Commission’s standard contractual clauses or an adequacy decision, in order to ensure adequate confidentiality and protection of your personal data.
Personal data processed by the group’s digital clinics, including health data, is hosted on servers located in France.
We implement all the technical and organisational measures required to ensure the security of your personal data on a daily basis and, in particular, to protect it against any risk of destruction, loss, alteration or disclosure.
To best guarantee the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (“DPO”) with our supervisory authority.
You can contact our DPO at any time and free of charge at legal@hairdex.fr for more information or details about how we process your data.
You can contact the French data protection authority, the Commission nationale de l’informatique et des libertés (“CNIL”), at any time: CNIL complaints department, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, or by phone at +33 1 53 73 22 22.
We may change our Privacy policy at any time to adapt it to new legal requirements and to any new processing operations we may carry out in the future.